FAST TENT PRIVACY POLICY

1.1     POLICY OVERVIEW

At Triple Pillar Ltd. t/a Njordair Fast Tent, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Managing Director, Fast Tent, Stockery Park Farm, Holmes Chapel Road, Holmes Chapel, CW4 8AS.  Alternatively, you can telephone 01477 750777.

1.2     WHO ARE WE?

Triple Pillar Ltd. t/a Njordair are specialist suppliers of inflatable shelters and equipment for the temporary weather protection and / or containment of construction projects. Triple Pillar Ltd. is a registered company (no. 8946643). The registered address is Higher House Farm, Knutsford Road, Cranage, Cheshire, CW4 8EF.

1.3     HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you register with us as a customer using our website or through conversation with our sales and customer service team, for example, when you contact us about products and services, to buy equipment or register for one of our newsletters or technical guides.

1.4     WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you buy online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

1.5     HOW IS YOUR INFORMATION USED?

We may use your information to:  process orders that you have submitted/made, carry out our obligations arising from any contracts entered into by you and us, dealing with enquiries/questions/returns etc, seek your views or comments on the services we provide, notify you of changes to our services, send you communications which you have requested and that may be of interest to you (these may include information about products, events, promotional offers etc), process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for duty for HMRC etc). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

1.6     WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example UPG to process card payments or courier companies for ensuring delivery of goods/order fulfilment). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you use the secure online payment pages, you are redirected to a secure third party payment portal (e.g. UPG or Shopify Payments), our third party payment processors specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

1.7     YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, services, events, promotions and news then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected] or telephone on 01477 750777.

1.8     HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected]

You have the right to ask for a copy of the information Rhino hold about you and we will provide this information free of charge provided that your request is fair and reasonable (we may charge £10 for information requests that are deemed to be repetitive, unreasonable or onerous).

1.9     HOW WE PROTECT AGAINST THE LOSS, MISUSE OR UNAUTHORISED ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. We don’t store any credit or debit card details and we do our utmost to protect all other details (including encryption and protection with 256 Bit encryption on SSL – when you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer).

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

1.10     PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

1.11     USE OF ‘COOKIES’

Like many other websites, the Fast Tent website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

Our website uses cookies for the following purposes:

  • Analytical:by using Analytics cookies we collect anonymous data regarding your use of our website and services, for example which pages you visit, the amount of visits and if you encounter any errors. We also use these cookies to check if you open and read our messages such as the regular email updates.
  • Social Media:our website makes it possible for you to share our information via social media and these cookies make this process easier by remembering the social media you use. We will not access your social media account.
  • Advertising:we use Advertising cookies to improve our marketing strategies.
  • Behaviour tracking:when you have an account for the Interface website you can indicate that you wish to receive announcements and offers via email. In order to make these announcements and offers as personal and specific to your preferences as possible we use cookies to track your behaviour. For this purpose we use a system called Eloqua. You can unsubscribe to announcements and offers at any time.
  • Functional:we use cookies that support the functioning of our website, such as placing and keeping samples that you want to order in the shopping cart.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

1.12     LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

1.14     16 OR UNDER

We do not knowingly provide services to customers under the age of 16.  It is a requirement of business that all Fast Tent customers are over the age of 16.

1.15     TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if you are buying goods for delivery outside of the EU and our chosen courier company is located outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

1.16     YOUR RIGHTS

Regarding your own personal data, you have the right to:

  • access your personal data;
  • have inaccurate personal data amended;
  • be forgotten or erased;
  • prevent any use of your personal data until the data is erased or amended;
  • data portability (the right to receive your personal data electronically and in a commonly used format);
  • object to your personal data being processed based on our own legitimate interest;
  • prevent any automated decision-making and profiling;

You can execute these rights by sending an email to [email protected] to which we will respond within 30 days.

If you have created an account on our website or if you are registered to our regular updates via the preference centre you can amend your personal data here yourself as well.

You also have the right to file a complaint with the data protection authorities.

1.17     POLICY REVIEW

We keep this Policy under regular review. This Policy was last updated in February 2021.